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Orders and Invoicing

All the orders sent to JLID s.r. Distribution must be fully completed for the correct processing and clear identification of the products requested by the customer. JLID reserves the right to deny incomplete orders which are not carefully filled out. Customers can purchase the products available on the online JLID s.r.l. Distribution catalogue when they make an order. Orders are processed according to the quantity of product availability. The availability reported on the website are correct, but may not reflect nor represent the contractual obligations in any case.

When an order is received correctly, JLID will provide the customer with a confirmation sent to the e-mail address provided by the user. The notification of the order confirmation will report the date and time when the order was received as well as an “order reference”. The e-mail message contains the order details (the purchased products) and the customer’s personal data. The customer has to verify the content of those data and to promptly notify any possible alterations, according to the procedures described in this document. On average, JLID takes one working day to process the order and deliver the purchased products to the respective couriers. In some cases though, it is possible that extensive time may be required.

In the case of products being unavailable thus the order cannot be fulfilled by JLID s.r.l. Distribution, the company will ensure the suitable amount according to the status of the payment. In this events, the customer will not have the right to claim any further refund, compensation or guarantee. The fiscal documentation related to the ordered products will be issued by JLID s.r.l Distribution when the products are ready to be shipped. If the customer has a VAT number and wishes to have the invoice registered in his/her own name, he/she will have to express his/her wish when placing the order.

Shipping and delivery procedures

Shipping costs vary according to the weight and quantity of the ordered products and they are calculated automatically by the system.
Please remember that at JLID s.r.l. Distribution we will always try to keep the shipping costs at the lowest possible amount in order to make your order even more profitable.

Orders are delivered through express courier. On average, it normally takes 24/48 hours within Italy  for the order to be approved, fulfilled and delivered to the express courier. Some of our products, when indicated, required longer handling times of approximately 3/5 days (+24/48 hours for the islands). In any case, according to what mentioned above, we will always try to ship order as soon as possible. We try to reduce the shipping times, so that you can get your order safe and fast. Unless previously agreed, all goods will be delivered to the ground floor front door of the building. Particular terms and conditions of delivery shall be arranged between the customer and JLID s.r.l. Distribution in advance and agreed upon in writing by JLID. The courier will try two delivery attempts, after which the order will be stored. Further possible costs for undelivered goods will be billed to the customer. We recommend to always communicate clearly the name on the doorbell in order to avoid failed delivery attempts by the courier. We also suggest to provide an address (whether a house or the workplace) where the presence of a trusted person can be guaranteed. Otherwise, a customer can ask for the package to be held to pick up, in case the presence at home or in the office cannot be assured.